Terms & Conditions.

Terms & Conditions

  • For the safety of myself and your pet, Dapper Dog’s Salon requires that you disclose when booking if your dog exhibits any difficult or aggressive behaviour. This is to ensure that myself and pets are protected against injury.

  • No liability will be accepted by Dapper Dog’s Salon in injury caused by difficult or aggressive behaviour of your dog.

  • No liability will be accepted by Dapper Dog’s Salon when any health problem is uncovered or aggravated by any part of the grooming process. I will endeavour to notify you of anything we uncover during the grooming.

  • An additional cost will be incurred for any dogs that require knot or matted coat removal. This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged for. (Matted Dog Policy)

  • Dapper Dogs Salon will not be held responsible for any medical issues or injuries arising from necessary grooming procedures (for example de-matting/matt removal) or by non-disclosure of either your dogs behaviour or medical condtiton and I the client agree that I will pay in full for treatement incurred or damage caused.

  • I don’t express anal glands.

  • I don’t pluck ears, instead I clip the hair shorter.

  • All clients must fill out, sign and date a record card and agree to the disclaimer.

  • Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment. Additional fees will be incurred for defecating and urinating where this has obviously not happened.

  • I reserve the right to take and use pictures of your pet for social media and advertising . If you do not wish pictures of your pet to be used for these purposes, you must notify me at the time of your appointment.

  • Please note that cancelations within a period of 48 hours to the appointment without good reason will result in a 50% charge of the appointment price.

  • Please note that cancellations on the day of the appointment without good reason will result in a 100% charge of the appointment fee

  • Clients must ensure their dog is fit and healthy. Grooming of sick or elderly dogs entirely at an owners risk.

  • Dapper Dogs Salon has a zero tolerance policy on fleas. Dogs must be treated and completely free of fleas before entering the salon. If your dog is found with fleas in the salon you will be contacted to collect your dog instantly and charges will apply for a missed appointment fee (50% of the full groom cost) & fumigation (minimum £15). If you find fleas on your dog before the appointment please get in touch to reschedule 48 hours before hand otherwise a cancellation fee will incur. (Minimum 50% of the full groom.)

Matted Dog Release/Consent Form

Upon signing the disclaimer on the client card you agree to have read and accept this form.

At Dapper Dog’s Salon I abide by the Animal Welfare Act 2006 and will not intentionally cause pain, injury or suffering. When I am presented with a matted dog, I will not subject any dog to extensive de-matting attempts as these can cause considerable pain and distress to the dog.

Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin.

Due to matting, your dog’s hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted).

It is the goal of Dapper Dogs Salon to make your pet’s grooming experience as stress-free as possible.

Due to the condition of your dog, Dapper Dogs Salon has determined that the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so.

There is a strong chance that your pet’s skin will become irritated during the clipping process. We will use a medicated shampoo to help soothe any irritation that may occur. The matted hair rests tightly against the skin – the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are very careful, but the possibility of injury exists. Understanding these risks, Dapper Dogs Salon is authorised to proceed with the de-matting process.

Dapper Dogs Salon will be happy to show you how to care for your pet’s coat so that matting does not recur. Please schedule a follow-up appointment to speak with me about the best methods for maintaining your dog’s coat.

I hereby release Dapper Dogs Salon from any liability associated with the above-mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process, I agree to pay any and all veterinarian fees.

Data Protection Policy

As a part of the Data Protection Act (GDPR) it is necessary for me to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.

In the salon the following information is stored in paper and online format:

  • Details you have given to me about you: your name, your address, your phone number(s) and e-mail address.

  • Details you have given me about your dog(s): Name, birthday, breed, coat type, weight and gender etc.

  • Details of what we have done to your dog - Blades, combs used. Where I have scissored, nails trimmed, date of visits etc.

  • Any likes or dislikes of your dog - for example: Sensitive feet, likes treats etc.

  • Dog grooming temperament - Good, nervous, hard, biter etc.

  • Any medical problems (lumps, bumps, warts, heart murmur etc.)

Paper format is protected by lock and key.

Online format is password protected.

If you move you’re welcome to take these details with you to give to your new groomer.

Any non-returning customer information will be inactive after 1 year.